Frequently Asked Questions

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and financing options through Affirm and Klarna for qualified purchases.

Once your order ships, you’ll receive a tracking number via email. You can also track your order in real-time through your account dashboard or by calling our customer service team.

Orders can be modified or cancelled within 2 hours of placement. After this window, please contact our customer service team as we may still be able to accommodate changes before shipping.

We offer standard shipping (5-7 business days), expedited shipping (2-3 business days), and white-glove delivery service with assembly for large furniture pieces. Free shipping on orders over $299.

Yes! Our white-glove service includes scheduled delivery, unpacking, assembly, and placement in your desired room. This service is available for most furniture items and includes removal of packaging materials.

We inspect every item before shipping, but if damage occurs during transit, please contact us within 48 hours of delivery. We’ll arrange for immediate replacement or repair at no cost to you.

We offer a 30-day return policy for most items in original condition. Custom or personalized items may have different return conditions. Return shipping is free for defective items.

All furniture comes with our comprehensive 5-year quality guarantee covering manufacturing defects and structural integrity. Extended warranty options are available for additional protection.

Contact our warranty department with your order number and photos of the issue. Our team will guide you through the process and arrange for repair or replacement as needed.

Most dining tables and larger pieces arrive partially assembled. Smaller items may require minimal assembly. Detailed instructions and all necessary hardware are included. Assembly service is available.

We use premium materials including tempered glass, genuine marble, solid wood, high-grade stainless steel, and certified sustainable materials. All materials meet strict quality and safety standards.

Select items are available in custom sizes. Contact our design consultants to discuss your specific needs and available customization options. Custom orders typically require 4-6 weeks for delivery.